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Our
Warranty Policy

We stand behind every ring we sell. Whether it's our no-questions-asked lifetime guarantee on black tungsten or our manufacturer's warranty on gold, platinum, titanium and silver — your peace of mind comes as standard.

Download Warranty (PDF)
Our Warranties at a Glance

Two distinct
guarantees for you

One covers black tungsten for life — no questions asked. The other covers all other materials for 12 months from purchase. Both are in addition to your statutory rights under UK law.

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Warranty One
Black Tungsten
Lifetime Warranty

All black tungsten rings come with a lifetime warranty — up to two complimentary replacements, for any reason, with no restrictions whatsoever.

Why this warranty exists: Tungsten rings cannot be re-sized, and the black PVD coating cannot be re-applied. This warranty is our commitment that you'll always have a ring that fits and looks great, for life. The base tungsten carbide is scratch and tarnish resistant; the PVD surface coat may show wear over time — that's exactly what this is for.

What's covered
  • Replacements for any reason — no restrictions on condition
  • Up to two replacements per customer, for life
  • Your choice of the same model or a different one
  • Your choice of the same ring size or a different one
  • No need to return your original ring
How to claim

Email with:

  • Your original invoice number
  • Desired ring model (same or different)
  • Desired ring size (same or different)
  • Optional: photos to help us process your request
Timescales
ResponseWe will respond within 5 working days of your claim being raised.
DispatchYour replacement is sent by post. Typically delivered within approximately 5 days of approval.
MaximumStock availability can occasionally extend this to up to 90 days. We will always keep you informed of any delay.
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Warranty Two
12-Month
Manufacturer's Warranty

All rings in titanium, silver, gold, or platinum are covered by a 12-month manufacturer's warranty from the date of purchase, protecting against defects in materials and workmanship.

What's covered
  • Manufacturing defects in materials or workmanship
What's not covered
  • Normal wear and tear, including everyday scratches
  • Loss or theft
  • Resizing (available separately at cost)
  • White gold re-plating (available separately at cost)
  • Damage from abrasive cleaners, improper use, or third-party alterations
How to claim

Email with your invoice number and a description of the issue. We will arrange insured collection from your UK address.

Timescales
ResponseWe will respond within 5 working days of your claim being raised.
CollectionWe will arrange collection of your ring within 30 days of the issue being raised.
AssessmentOnce received, a decision on the outcome within 5 days.
ResolutionAny repair or replacement resolved and re-delivered within 8 weeks of collection.
Re-deliveryWe decide whether to hand-deliver or return by insured recorded delivery.
Legal Information

Your rights
always protected

Consumer Rights Act 2015

Our warranties are offered in addition to your statutory rights under UK law — they do not limit, replace, or affect them in any way.

UK Purchases Only

This policy applies to purchases made within the United Kingdom only. We arrange collection and return from any UK address.

Policy Updates

Castle Jewellery Ltd may update this policy with reasonable notice. The version in effect at the time of your original purchase governs your claim.

Verification

All claims are subject to verification of the original purchase via invoice number. Please retain your receipt.

Warranty Simplified

Frequently
Asked Questions

Click here to view / download the warranty PDF.

Can't find your answer? Reach us at sales@castle-jewellery.com — we're happy to help.
We offer two distinct warranties:
  • Black Tungsten Lifetime Warranty — covers all black tungsten rings for life, with up to two free replacements for any reason, no questions asked.
  • 12-Month Manufacturer's Warranty — covers rings in titanium, silver, gold, or platinum against manufacturing defects for 12 months from purchase.
No — replacements are completely free. There are no restrictions on the reason, and no restrictions on the condition of your current ring. You can claim up to two replacement rings across the lifetime of your purchase.
There are two key reasons. First, the PVD coating that gives black tungsten its colour may show wear over time — and unlike gold, it cannot simply be polished away. Second, tungsten rings cannot be re-sized. The lifetime warranty ensures that if your finger size changes, or your ring no longer looks its best, you can always get a replacement at no cost.
No — there is no requirement to return your original ring. Just email us with your invoice number and your preference for model and size.
  • We will respond to your claim within 5 working days.
  • Your replacement is sent by post — typically delivered within approximately 5 days of approval.
  • Stock availability can occasionally extend this to up to 90 days. We will always keep you informed if any delay is anticipated.
This warranty covers manufacturing defects in materials or workmanship that appear within 12 months of your purchase date. It does not cover normal wear and tear, loss, theft, resizing, re-plating, or damage from misuse.
Here's the full timeline:
  • Response: within 5 working days of your claim being raised
  • Collection: we will arrange to collect your ring within 30 days of the issue being raised
  • Assessment: once received, a decision on the outcome within 5 days
  • Resolution & re-delivery: any repair or replacement resolved and returned within 8 weeks of collection
  • Re-delivery method: we decide whether to hand-deliver or use insured recorded delivery
Resizing and re-plating are not covered under the manufacturer's warranty, but we can arrange both services at additional cost. Please contact us for a quote.
  • Black Tungsten: Email sales@castle-jewellery.com with your invoice number and your preferred replacement model and size.
  • Titanium, Silver, Gold or Platinum: Email sales@castle-jewellery.com with your invoice number and a description of the issue. We'll arrange insured collection from your UK address.
Absolutely not. Our warranties are offered in addition to your statutory rights under the Consumer Rights Act 2015, which remain fully unaffected. You always retain rights regarding quality, fitness for purpose, and accurate description of goods.
This warranty policy applies to purchases made within the United Kingdom only.